Our support team is available 24/7. No account needed — just describe your issue.
Chat with us right here on the website. No registration required.
24/7 support · No KYC required to get help · Average response: <5 minutes
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Quick answers before you reach out
First, check the transaction status using your TX ID. Most delays are caused by network congestion. If your exchange has been pending for more than 2 hours, contact our support with your Transaction ID.
If you sent less than the minimum amount, contact support with your TX ID — we’ll process a refund to your refund address. If you sent more, the exchange will be processed at the actual received amount.
Unfortunately, blockchain transactions are irreversible. We cannot recover funds sent to an incorrect address. Always double-check the deposit address before sending.
Most exchanges complete in 5–30 minutes depending on network conditions. Bitcoin and Monero transactions may take longer due to confirmation requirements.
No. You can contact us via Telegram, email, or live chat without any registration. Just provide your Transaction ID if you have one.